14-DAY RETURNS.
NO HASSLE.
Not the right fit? Return it within 14 days for a full refund. No questions, no drama.
14-Day Window
You have 14 days from the delivery date to request a return. After this window we're unable to process refunds.
Original Condition
Items must be returned unused, in original packaging with all accessories included. Used or damaged items cannot be refunded.
Fast Refund
Once we receive and inspect your return, your refund is processed within 3 business days back to your original payment method.
How to Return
Contact Us
Email us or use our contact form with your order number and reason for return. We'll send you a return authorisation within 24 hours.
Pack & Ship
Pack the item securely in its original box. Write your order number on the outside. Ship to the address provided in our return confirmation email.
Refund Issued
Once received and inspected, we process your refund within 3 business days. You'll receive a confirmation email when it's done.
Return Eligibility
Eligible for return
- Unopened, unused products in original packaging
- Items received damaged or defective
- Wrong item sent
- Products within 14 days of delivery
Not eligible for return
- Items showing signs of use or wear
- Products with missing accessories or packaging
- Items returned after 14 days
- Customised or personalised products
Return Shipping Costs
If the return is due to our error (wrong item, defective product), we cover return shipping costs. For change-of-mind returns, the customer is responsible for return shipping fees.
Ready to start a return?
START A RETURN